diff --git a/ansible/roles/common/templates/conf/input/00-global.conf.j2 b/ansible/roles/common/templates/conf/input/00-global.conf.j2
index fbd84b7f0b..a949d418c4 100644
--- a/ansible/roles/common/templates/conf/input/00-global.conf.j2
+++ b/ansible/roles/common/templates/conf/input/00-global.conf.j2
@@ -16,7 +16,7 @@
   <parse>
     @type multiline
     format_firstline /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.\d{3} \d+ \S+ \S+ \[.*\]/
-    format1 /^(?<Timestamp>\S+ \S+) (?<Pid>\d+) (?<log_level>\S+) (?<python_module>\S+) \[(\S+ req-)?((?<request_id>\S+) (?<user_id>\S+) (?<tenant_id>\S+) (?<domain_id>\S+) (?<system_scope>\S+) (?<user_domain>\S+) (?<project_domain>\S+)|-)\] (?<Payload>.*)?$/
+    format1 /^(?<Timestamp>\S+ \S+) (?<Pid>\d+) (?<log_level>\S+) (?<python_module>\S+) ((?:\[)(?:None|req-)(?<global_request_id>\S+)? (?:None|req-)(?<request_id>\S+) (?<user_id>\S+) (?<tenant_id>\S+) (?<domain_id>\S+) (?<system_scope>\S+) (?<user_domain>\S+) (?<project_domain>\S+)(?:\]))?(?<Payload>.*)?$/
     time_key Timestamp
     keep_time_key true
     time_format %F %T.%L
diff --git a/releasenotes/notes/bug-2044370-2285fc3952981cae.yaml b/releasenotes/notes/bug-2044370-2285fc3952981cae.yaml
new file mode 100644
index 0000000000..c2ab823fec
--- /dev/null
+++ b/releasenotes/notes/bug-2044370-2285fc3952981cae.yaml
@@ -0,0 +1,7 @@
+---
+fixes:
+  - |
+    Fixes cases when fluentd parser fails on Python traceback.
+    OpenStack services regex has been reworked to include both
+    global_request_id and handling cases with Python traceback.
+    `LP#2044370 <https://launchpad.net/bugs/2044370>`_