openstack/openstack-manuals
Code Issues Proposed changes

Merge "[contributor guide] Adding pain points content to personas"

Browse Source
This commit is contained in:
Jenkins 2016-10-05 09:29:29 +00:00 committed by Gerrit Code Review
commit a476d65f8a
1 changed files with 36 additions and 0 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

36
doc/contributor-guide/source/ux-ui-guidelines/ux-personas/cloud-ops.rst
View File

@ -66,3 +66,39 @@ deep knowledge of OpenStack but with little time for long, complex research.
Therefore, your solutions for Rey must be quick to implement but do not
need to shy away from complex OpenStack components, as long as they provide
all the information needed within the solution itself.
Pain points
~~~~~~~~~~~
Rey faces several challenges that can impede and slow progress on managing
and updating the OpenStack cloud. The following pain point examples
highlight the cases where progress can be impeded. This enables you to
anticipate and compensate when preparing a project:
Rey has trouble finding information to help triage issues that can
prevent the cloud from running:
"New users do not have the flexibility to spend weeks delving into
source code to figure out how to do common tasks, especially in the
areas of orchestration. Were it not for `ask.openstack.org <https://ask.openstack.org/en/questions/>`_
and the hard work of many bloggers in the community, I would have a
significantly more difficult time trying to understand practical
uses of OpenStack functionality."
Consistency between projects slows down progress:
"All projects should strive to use the same standards—in code,
libraries used, file formats, and documentation. [We need] consistency
between different OpenStack projects and releases."
"It really boils down to having OpenStack act more like a single
initiative, versus a collection of projects."
Building a community that listens and takes on feedback is also a goal:
"There’s still a bit of a gap between developers and operators.
Although that is narrowing, understanding operators’ pains in
certain areas is key in developing a better product as a whole."
The scale of quotas presents significant obstacles for operators. Consider
that Rey may need to manage over one thousand projects in a deployment.