Many resources are available to help you run and use OpenStack. Members of the OpenStack community can answer questions and help with bug suspicions. We are constantly improving and adding to the main features of OpenStack, but if you have any problems, do not hesitate to ask. Use the following resources to get OpenStack support and troubleshoot your existing installations.

For the available OpenStack documentation, see docs.openstack.org. To provide feedback on documentation, join and use the openstack-docs@lists.openstack.org mailing list at OpenStack Documentation Mailing List, or report a bug. The following books explain how to install an OpenStack cloud and its associated components: Installation Guide for Debian 7.0 Installation Guide for openSUSE and SUSE Linux Enterprise Server Installation Guide for Red Hat Enterprise Linux, CentOS, and Fedora Installation Guide for Ubuntu 12.04 (LTS) The following books explain how to configure and run an OpenStack cloud: Cloud Administrator Guide Configuration Reference Operations Guide High Availability Guide Security Guide Virtual Machine Image Guide The following books explain how to use the OpenStack dashboard and command-line clients: API Quick Start End User Guide Admin User Guide Command Line Interface Reference The following documentation provides reference and guidance information for the OpenStack APIs: OpenStack API Reference OpenStack Block Storage Service API v2 Reference OpenStack Compute API v2 and Extensions Reference OpenStack Identity Service API v2.0 Reference OpenStack Image Service API v2 Reference OpenStack Networking API v2.0 Reference OpenStack Object Storage API v1 Reference The Training Guides offer software training for cloud administration and management.

During the set up or testing of OpenStack, you might have questions about how a specific task is completed or be in a situation where a feature does not work correctly. Use the ask.openstack.org site to ask questions and get answers. When you visit the http://ask.openstack.org site, scan the recently asked questions to see whether your question has already been answered. If not, ask a new question. Be sure to give a clear, concise summary in the title and provide as much detail as possible in the description. Paste in your command output or stack traces, links to screen shots, and so on.

A great way to get answers and insights is to post your question or problematic scenario to the OpenStack mailing list. You can learn from and help others who might have similar issues. To subscribe or view the archives, go to http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack. You might be interested in the other mailing lists for specific projects or development, which you can find on the wiki. A description of all mailing lists is available at http://wiki.openstack.org/MailingLists.

The OpenStack wiki contains a broad range of topics but some of the information can be difficult to find or is a few pages deep. Fortunately, the wiki search feature enables you to search by title or content. If you search for specific information, such as about networking or nova, you can find lots of relevant material. More is being added all the time, so be sure to check back often. You can find the search box in the upper right corner of any OpenStack wiki page.

The OpenStack community values your set up and testing efforts and wants your feedback. To log a bug, you must sign up for a Launchpad account at https://launchpad.net/+login. You can view existing bugs and report bugs in the Launchpad Bugs area. Use the search feature to determine whether the bug has already been reported or even better, already fixed. If it still seems like your bug is unreported, fill out a bug report. Some tips: Give a clear, concise summary! Provide as much detail as possible in the description. Paste in your command output or stack traces, links to screen shots, and so on. Be sure to include the software and package versions that you are using, especially if you are using a development branch, such as, "Grizzly release" vs git commit bc79c3ecc55929bac585d04a03475b72e06a3208. Any deployment specific information is helpful, such as Ubuntu 12.04 or multi-node install. The Launchpad Bugs areas are available here: Bugs: OpenStack Compute (nova) Bugs: OpenStack Object Storage (swift) Bugs: OpenStack Image Service (glance) Bugs: OpenStack Identity (keystone) Bugs: OpenStack Dashboard (horizon) Bugs: OpenStack Networking (neutron) Bugs: Orchestration (heat) Bugs: Telemetry (ceilometer) Bugs: Database Service (trove) Bugs: Bare Metal (ironic) Bugs: OpenStack Queue Service (marconi) Bugs: OpenStack Data Processing Service (savanna) Bugs: OpenStack Documentation (docs.openstack.org) Bugs: OpenStack API Documentation (api.openstack.org)

The OpenStack community lives and breathes in the #openstack IRC channel on the Freenode network. You can hang out, ask questions, or get immediate feedback for urgent and pressing issues. To install an IRC client or use a browser-based client, go to http://webchat.freenode.net/. You can also use Colloquy (Mac OS X, http://colloquy.info/), mIRC (Windows, http://www.mirc.com/), or XChat (Linux). When you are in the IRC channel and want to share code or command output, the generally accepted method is to use a Paste Bin. The OpenStack project has one at http://paste.openstack.org. Just paste your longer amounts of text or logs in the web form and you get a URL you can paste into the channel. The OpenStack IRC channel is: #openstack on irc.freenode.net. You can find a list of all OpenStack-related IRC channels at https://wiki.openstack.org/wiki/IRC.

To provide feedback on documentation, join and use the openstack-docs@lists.openstack.org mailing list at OpenStack Documentation Mailing List, or report a bug.

The following Linux distributions provide community-supported packages for OpenStack: Debian: http://wiki.debian.org/OpenStack CentOS, Fedora, and Red Hat Enterprise Linux: http://openstack.redhat.com/ openSUSE and SUSE Linux Enterprise Server: http://en.opensuse.org/Portal:OpenStack Ubuntu: https://wiki.ubuntu.com/ServerTeam/CloudArchive