233 lines
13 KiB
XML
233 lines
13 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE section [
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<!ENTITY % openstack SYSTEM "entities/openstack.ent">
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%openstack;
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]>
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<section xmlns="http://docbook.org/ns/docbook"
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xmlns:xi="http://www.w3.org/2001/XInclude"
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xmlns:xlink="http://www.w3.org/1999/xlink"
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version="5.0"
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xml:id="section_compute-troubleshooting">
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<title>Troubleshoot Compute</title>
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<para>Common problems for Compute typically involve misconfigured
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networking or credentials that are not sourced properly in the
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environment. Also, most flat networking configurations do not
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enable <command>ping</command> or <command>ssh</command> from
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a compute node to the instances that run on that node. Another
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common problem is trying to run 32-bit images on a 64-bit
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compute node. This section shows you how to troubleshoot
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Compute.</para>
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<section xml:id="log-files-for-openstack-compute">
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<title>Compute service logging</title>
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<para>Compute stores a log file for each service in
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<filename>/var/log/nova</filename>. For example,
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<filename>nova-compute.log</filename> is the log for
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the <systemitem class="service">nova-compute</systemitem>
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service. You can set the following options to format log
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strings for the nova.log module in the
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<filename>nova.conf</filename> file:</para>
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<itemizedlist>
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<listitem>
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<para><literal>logging_context_format_string</literal></para>
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</listitem>
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<listitem>
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<para><literal>logging_default_format_string</literal></para>
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</listitem>
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</itemizedlist>
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<para>If the log level is set to <literal>debug</literal>, you
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can also specify
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<literal>logging_debug_format_suffix</literal> to
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append extra formatting. For information about what
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variables are available for the formatter see: <link
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xlink:href="http://docs.python.org/library/logging.html#formatter"
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>http://docs.python.org/library/logging.html#formatter</link>.</para>
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<para>You have two options for logging for OpenStack Compute
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based on configuration settings. In
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<filename>nova.conf</filename>, include the
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<literal>logfile</literal> option to enable logging.
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Alternatively you can set <literal>use_syslog = 1</literal>
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so that the nova daemon logs to syslog.</para>
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</section>
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<section xml:id="section_compute-GuruMed-reports">
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<title>Guru Meditation reports</title>
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<para>A Guru Meditation report is sent by the Compute Service upon receipt of the
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<systemitem>SIGUSR1</systemitem> signal. This report is a general-purpose error
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report, including a complete report of the service's current state, and is sent to
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<systemitem>stderr</systemitem>.</para>
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<para>For example, if you redirect error output to <filename>nova-api-err.log</filename>
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using <command>nova-api 2>/var/log/nova/nova-api-err.log</command>, resulting in the
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process ID 8675, you can then run:</para>
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<screen><prompt>#</prompt> <userinput>kill -USR1 8675</userinput></screen>
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<para>This command triggers the Guru Meditation report to be printed to
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<filename>/var/log/nova/nova-api-err.log</filename>.</para>
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<para>The report has the following sections:
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<itemizedlist>
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<listitem><para>Package — Displays information about the package to which
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the process belongs, including version information.</para></listitem>
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<listitem><para>Threads — Displays stack traces and thread IDs for each of the threads within the
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process.</para></listitem>
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<listitem><para>Green Threads — Displays stack traces for each of the green
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threads within the process (green threads do not have thread IDs).</para></listitem>
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<listitem><para>Configuration — Lists all configuration options currently accessible through the CONF
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object for the current process.</para></listitem>
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</itemizedlist></para>
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<para>For more information, see <link
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xlink:href="http://docs.openstack.org/developer/nova/devref/gmr.html"
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>Guru Meditation Reports</link>.</para>
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</section>
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<section xml:id="section_compute-common-errors-and-fixes">
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<title>Common errors and fixes for Compute</title>
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<para>The <link xlink:href="http://ask.openstack.org"
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>ask.openstack.org</link> site offers a place to ask
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and answer questions, and you can also mark questions as
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frequently asked questions. This section describes some
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errors people have posted previously. Bugs are constantly
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being fixed, so online resources are a great way to get
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the most up-to-date errors and fixes.</para>
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<section xml:id="section_credential-errors">
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<title>Credential errors, 401, and 403 forbidden
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errors</title>
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<para>Missing credentials cause a
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<errorcode>403</errorcode>
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<errortext>forbidden</errortext> error. To resolve
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this issue, use one of these methods:<orderedlist>
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<listitem>
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<para><emphasis role="bold">Manual
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method</emphasis>. Get get the
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<filename>novarc</filename> file from
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the project ZIP file, save existing
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credentials in case of override. and
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manually source the
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<filename>novarc</filename>
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file.</para>
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</listitem>
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<listitem>
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<para><emphasis role="bold">Script
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method</emphasis>. Generates
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<filename>novarc</filename> from the
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project ZIP file and sources it for
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you.</para>
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</listitem>
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</orderedlist></para>
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<para>When you run <systemitem class="service"
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>nova-api</systemitem> the first time, it
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generates the certificate authority information,
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including <filename>openssl.cnf</filename>. If you
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start the CA services before this, you might not be
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able to create your ZIP file. Restart the services.
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When your CA information is available, create your ZIP
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file.</para>
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<para>Also, check your HTTP proxy settings to see whether
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they cause problems with <filename>novarc</filename>
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creation.</para>
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</section>
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<section xml:id="section_instance-errors">
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<title>Instance errors</title>
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<para>Sometimes a particular instance shows
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<literal>pending</literal> or you cannot SSH to
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it. Sometimes the image itself is the problem. For
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example, when you use flat manager networking, you do
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not have a DHCP server and certain images do not
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support interface injection; you cannot connect to
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them. The fix for this problem is to use an image that
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does support this method, such as Ubuntu, which
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obtains an IP address correctly with FlatManager
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network settings.</para>
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<para>To troubleshoot other possible problems with an
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instance, such as an instance that stays in a spawning
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state, check the directory for the particular instance
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under <filename>/var/lib/nova/instances</filename> on
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the <systemitem class="service"
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>nova-compute</systemitem> host and make sure that
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these files are present:</para>
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<itemizedlist>
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<listitem>
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<para><filename>libvirt.xml</filename></para>
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</listitem>
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<listitem>
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<para><filename>disk</filename></para>
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</listitem>
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<listitem>
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<para><filename>disk-raw</filename></para>
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</listitem>
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<listitem>
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<para><filename>kernel</filename></para>
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</listitem>
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<listitem>
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<para><filename>ramdisk</filename></para>
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</listitem>
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<listitem>
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<para>After the instance starts,
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<filename>console.log</filename></para>
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</listitem>
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</itemizedlist>
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<para>If any files are missing, empty, or very small, the
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<systemitem class="service"
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>nova-compute</systemitem> service did not
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successfully download the images from the Image
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Service.</para>
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<para>Also check <filename>nova-compute.log</filename> for
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exceptions. Sometimes they do not appear in the
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console output.</para>
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<para>Next, check the log file for the instance in the
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<filename>/var/log/libvirt/qemu</filename>
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directory to see if it exists and has any useful error
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messages in it.</para>
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<para>Finally, from the
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<filename>/var/lib/nova/instances</filename>
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directory for the instance, see if this command
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returns an error:</para>
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<screen><prompt>#</prompt> <userinput>virsh create libvirt.xml</userinput></screen>
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</section>
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<section xml:id="section_compute-empty-log-output">
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<title>Empty log output for Linux instances</title>
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<para>You can view the log output of running instances
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from either the <guilabel>Log</guilabel> tab of the
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dashboard or the output of
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<command>nova console-log</command>. In some cases, the
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log output of a running Linux instance will be empty or
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only display a single character (for example,
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the <keycap>?</keycap> character).</para>
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<para>This occurs when the Compute service attempts to
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retrieve the log output of the instance via a serial
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console while the instance itself is not configured to
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send output to the console. To rectify this, append the
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following parameters to kernel arguments specified in the
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instance's boot loader:</para>
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<screen>console=tty0 console=ttyS0,115200n8</screen>
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<para>Upon rebooting, the instance will be configured to
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send output to the Compute service.</para>
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</section>
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</section>
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<section xml:id="reset-state">
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<title>Reset the state of an instance</title>
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<para>If an instance remains in an intermediate state, such as
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<literal>deleting</literal>, you can use the
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<command>nova reset-state</command> command to
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manually reset the state of an instance to an error state.
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You can then delete the instance. For example:</para>
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<screen><prompt>$</prompt> <userinput>nova reset-state c6bbbf26-b40a-47e7-8d5c-eb17bf65c485</userinput>
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<prompt>$</prompt> <userinput>nova delete c6bbbf26-b40a-47e7-8d5c-eb17bf65c485</userinput></screen>
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<para>You can also use the <parameter>--active</parameter>
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parameter to force the instance back to an active state
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instead of an error state. For example:</para>
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<screen><prompt>$</prompt> <userinput>nova reset-state --active c6bbbf26-b40a-47e7-8d5c-eb17bf65c485</userinput></screen>
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</section>
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<section xml:id="problems-with-injection">
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<title>Injection problems</title>
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<para>If instances do not boot or boot slowly, investigate
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file injection as a cause.</para>
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<para>To disable injection in libvirt, set the following in
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<filename>nova.conf</filename>:</para>
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<programlisting language="ini">[libvirt]
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inject_partition = -2</programlisting>
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<note>
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<para>If you have not enabled the configuration drive and
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you want to make user-specified files available from
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the metadata server for to improve performance and
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avoid boot failure if injection fails, you must
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disable injection.</para>
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</note>
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</section>
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</section>
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